frequently asked questions

About God’s Masterpiece

Icon of a lowercase 'i' inside a gold circle on a black background.
Icon of a lowercase 'i' inside a gold circle on a black background.

  • God’s Masterpiece is a modern faith-based apparel and lifestyle brand inspired by Scripture, testimony, and the truth that every piece of your story has purpose.

    Each design is intentionally created to serve as more than apparel. It is a wearable reminder of who you are, whose you are, and the truth of God’s Word; even in seasons when you may not feel like a masterpiece.

  • Scripture is at the heart of God’s Masterpiece.

    We believe what we wear can serve as a reminder not only to us, but also to the people we encounter. That is why every design is intentionally connected to God’s Word.

    Whether you need encouragement for your own journey or your apparel starts a conversation with someone else, our hope is that every masterpiece points back to the truth found in Scripture.

Gold outline of a shopping bag with handles
Gold outline of a shopping bag with handles

Orders & Processing

  • Each God’s Masterpiece order is prepared with care and intentionality.

    Please allow 2 business days for your order to be processed before shipping.

    Processing times may vary during new releases, holidays, promotions, or periods of high order volume. Any significant delays will be communicated whenever possible.

  • We begin processing orders as quickly as possible. If you need to request a change or cancellation, please contact us immediately.

    While we cannot guarantee that changes or cancellations can be made after an order is placed, we will do our best to assist you if your order has not yet entered production or processing.

Sizing & Fit

  • We want you to feel confident choosing your size.

    Please review the Size Guide and any product-specific fit information before placing your order. Because garment styles and fits may vary, we recommend reviewing the details provided on each product page.

    If you are between sizes or need additional help choosing the best fit, please contact us before ordering. We’re happy to help.

  • Because each item is made to order, we are currently unable to offer exchanges for incorrect size selection.

    We strongly encourage you to review our Size Guide and product-specific fit information before placing your order.

    Not sure which size to choose? Contact us before ordering, and we’ll be happy to help you find the best fit.

Outline of a T-shirt with measurement lines indicating size and length
Outline drawing of a plain T-shirt.
Outline drawing of a plain T-shirt.

Products & Care

  • Materials may vary depending on the garment style and design.

    Complete fabric, construction, and product details can be found on each individual product page.

    We carefully select garments with comfort, quality, and wearability in mind so that your masterpiece can become a meaningful part of your everyday wardrobe.

  • To help preserve the quality and longevity of your apparel, always follow the care instructions provided with your garment.

    Unless otherwise specified, we generally recommend:

    • Machine wash cold with like colors
    • Turn the garment inside out before washing
    • Use mild detergent
    • Avoid bleach
    • Tumble dry low or hang dry when possible
    • Do not iron directly over printed or decorated areas

    Please refer to any product-specific care instructions for additional guidance.

Shipping & Delivery

  • Your estimated delivery time includes both processing and shipping.

    Please allow 2 business days for order processing, followed by the estimated transit time for your selected shipping method.

    Once your order ships, you will receive a confirmation email with tracking information.

    Please keep in mind that carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery times.

  • Shipping costs are calculated at checkout based on your order and delivery destination.

    If your order qualifies for a free shipping promotion, the discount will be applied according to the terms of the current offer.

  • Once your order ships, you will receive a shipping confirmation email containing your tracking information.

    Please allow time for the shipping carrier to update tracking activity after your label has been created.

    If you have not received tracking information after the stated processing period, please contact us for assistance.

  • If your tracking information shows a delay, we recommend allowing additional time for the shipping carrier to complete delivery.

    If your package is marked as delivered but cannot be located, please:

    • Check around your delivery location
    • Ask members of your household
    • Check with neighbors when appropriate
    • Contact the shipping carrier for additional delivery information

    If you still need assistance after taking these steps, please contact us. While carrier-related delivery issues may be outside our direct control, we will do our best to help you determine the appropriate next steps.

  • Yes! God’s Masterpiece is grateful for the opportunity to share our message beyond the United States.

    International shipping availability and rates are calculated at checkout based on your delivery destination and selected shipping method.

    Please note that international orders may be subject to customs duties, import taxes, fees, or other charges determined by the destination country. These charges are not included in the product price or shipping cost paid at checkout and, when applicable, are the responsibility of the customer.

    International delivery times may vary depending on the destination, shipping carrier, customs processing, and other circumstances outside our control. Once your order ships, you will receive tracking information so you can follow your masterpiece on its way to you.

    We encourage international customers to review their country’s customs and import requirements before placing an order.

    If you have questions about international shipping before ordering, please contact us. We’re happy to help whenever we can.

Gold outline of a delivery truck on a black background.
Gold outline of a delivery truck on a black background.

Returns & Order Issues

Icon of a cardboard box with an open top, a push pin on top of the box, and a clock in the foreground, all in gold outline.
Icon of a cardboard box with an open top, a push pin on top of the box, and a clock in the foreground, all in gold outline.

  • We want you to feel confident before placing your order.

    Because our products are made to order, all purchases are currently final sale unless an item arrives damaged, defective, or incorrect.

    We strongly encourage you to review product descriptions, sizing information, and order details carefully before completing your purchase.

    If you have questions about a product or need help choosing a size, please contact us before ordering. We’re happy to help.

  • We carefully prepare every order, but if something isn’t right when your package arrives, please contact us within 3 days of delivery.

    Include:

    • Your order number
    • A brief description of the issue
    • Clear photos showing the damaged, defective, or incorrect item

    Once we review the information, we will contact you with the appropriate next steps.

    Please do not return an item without contacting us first.

Illustration of a credit card with a shield and checkmark symbol indicating security.
Illustration of a credit card with a shield and checkmark symbol indicating security.

Payments

  • Available payment methods are displayed securely during checkout.

    All transactions are processed through our secure checkout system.

  • Yes! We offer flexible payment options through Afterpay and Klarna, allowing eligible customers to shop now and pay over time.

    Available payment options will be displayed at checkout. Eligibility, payment schedules, terms, and approval are determined by the selected payment provider.

    Choose the option that works best for you at checkout and find the masterpiece that speaks to you.

Gifts

Gold outline of a wrapped gift box with a bow on top

  • Absolutely.

    God’s Masterpiece apparel can be a meaningful gift for someone walking through a new season, celebrating a milestone, rebuilding after a difficult chapter, or simply needing a reminder of who they are in God.

    Please make sure the recipient’s shipping information and garment size are correct before completing your order.

  • Yes! God’s Masterpiece gift cards are a meaningful way to encourage someone you love while allowing them to choose the masterpiece that speaks to them.

    Gift cards are delivered electronically and can be redeemed online at checkout toward eligible purchases. Gift cards are final sale, non-refundable, and cannot be redeemed for cash except where required by law.

    Gift cards cannot be used to purchase additional gift cards. If your order total exceeds the available gift card balance, the remaining amount may be paid using another accepted payment method.

    Please treat your gift card like cash. If your gift card is lost, stolen, or used without permission, contact us for assistance. Replacement may be available when the original purchase and remaining balance can be verified.

    Have questions about purchasing or using a gift card? Contact us, we’re happy to help.

STILL HAVE QUESTIONS?

We’re here to help.

Contact Us

We typically respond within 1-2 business days.